Last updated: 17 March 2026
1. Introduction
AL EVcharge Pty Ltd (ABN 82 664 271 425), trading as VoltShare, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you use the VoltShare mobile application and associated services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using VoltShare you consent to the practices described in this policy.
2. Information We Collect
We may collect the following personal information:
- Name, date of birth, physical address and contact details
- Phone number and email address used to register your account
- Bank account and credit card details — these are processed securely by Stripe and are not stored in our database
- Location data (GPS coordinates) when you use the app to find chargers
- EV charging session data including date, time, duration and energy consumed (kWh)
- App usage information such as pages visited and features used
3. How We Collect Your Information
- Directly from you when you create an account or fill in registration forms
- Automatically when you use the VoltShare app or our charging services
- From third-party services we integrate with, including Firebase Authentication and Google Maps
4. How We Use Your Information
Your personal information is used to:
- Provide EV charging booking, session management and payment services
- Process payments securely through Stripe — your card details are not saved by VoltShare
- Communicate with you regarding your account, bookings and customer support
- Improve our services through analytics and usage insights
- Maintain network security and prevent fraud
5. Third-Party Services
We share information with the following trusted third parties, each bound by their own privacy policies:
- Firebase (Google) — user authentication and push notifications
- Stripe — secure payment processing
- Google Maps — location and mapping services
- DigitalOcean — data hosting on servers located in Singapore
We do not sell or rent your personal information to any third party.
6. Direct Marketing
From time to time we may send you marketing communications about our products and services. You can opt out of marketing emails at any time by using the unsubscribe link in those communications or by contacting us at enquiry@alevcharge.com.au.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Physical and electronic access controls on our servers and systems
- Staff training on privacy obligations and data handling procedures
- Regular review and update of our security practices
8. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
9. Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact us:
AL EVcharge Pty Ltd
ABN 82 664 271 425
Email: enquiry@alevcharge.com.au